Customer Service Technology Support

Austin, Texas, United States · Technology · TS2019001

Description

This is a data administration and customer service role requiring professional and courteous communication with a focus on attention to detail. Duties include addressing service inquiries via phone and e-mail, routing inbound requests to appropriate parties, establishing accounts, maintaining customer information in Salesforce, and provisioning access to Kestra’s resources and tools.

This position will be primarily responsible for maintaining customer information in Salesforce, managing account activations/terminations, and resetting accounts using in-house tools and resources. This role requires the ability to learn new applications, the business rules governing data management, the interconnections between the database and applications that rely upon it, and the ability to provide first-class support to our staff and business partners. The ability to work with minimal supervision is necessary, as is an extremely high degree of accuracy.


ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, individual must be able to perform each essential duty satisfactorily:

Requirements

Benefits

A brand new state of the art building in Southwest Austin with a basketball court, volleyball court, baseball field, walking trails, unlimited coffee, tea, and sparkling water.


Full health, vision, dental, 401(k) plans along with a host of voluntary plans such as car insurance, legal services, and more.


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